We are the only few UK beauty companies that accept orders in the UK as well as from overseas. We offer free delivery for all orders over 39.99 GBP or more in a single transaction (inclusive of all discounts or offers). For any order amount below and including 39.99 GBP, the charges are:
UK: 3.99 GBP
International: 4.99 GBP

Please note the following:
1. All prices shown are in GBP unless specifically stated.
2. Order cut-off for all delivery services are 1pm UK local time.
3. Working days are defined as Monday to Friday, therefore, for all orders placed after the cut-off time on Fridays:
- Uk orders will be posted on Monday
- International orders will be processed on Monday and posted on Tuesday
4. We use Royal Mail and other couriers for all delivery services.
5. Larger deliveries may require a signature from the consignee
6. [For UK customers ONLY]: Please note that orders submitted before 1pm on a working day does not guarantee you to receive order the next working day as the authorisation time may not be instant, this is outside our control as our payment processing company may wish to ask for additional information from the card owner, for example, they may ask you to update your card information as your may have incorrectly input information i.e. billing address, post code etc.

UK customers: One working day after posting for most parts of the UK (99%), two to three working days after posting for a small number of regions in the UK, i.e., certain Scottish Highlands or remote islands.
Western European customers: Three to Four working days after posting.
Eastern European customers: Up to Five working days after posting.
Rest of the World: From 5-7 working days after posting.
IMPORTANT: Due to recent security changes, all parcels to USA will be subject to intensive security check and delays up to 2-3 weeks are expected.
For all customers outside UK, you parcel may be delayed due to customs clearance process in your country, which may add extra 2-3 working days to the normal delivery time frame.
If you have not received your parcel outside these time frames, there might be delays within the mail network either in the UK or your home country due to adverse weather conditions, or due to the Christmas and New Year period where the postal network will be closed for a number of days and will be extremely busy. (Note: A working day is defined as a day between Monday and Friday.)

 Yes, we deliver to overseas addresses

Yes we do offer free delivery for all orders over 39.99 GBP or more in a single transaction. If a customer wishes to use redemption points, free shipping will be only offered if the subtotal amount after the application of redemption points exceeds 39.99 GBP.

 We use Royal Mail Special Delivery Next Day service for UK orders and Royal Mail Air Mail with Tracking for international orders. Sometimes we also use other couriers.

 Sorry we do not offer these services due to man-hour restrictions.

 It is possible that a person in your household may sign for it on your behalf. However, they will be asked for some proof of identify by the delivery driver.

UK orders: Between 07:00 to 13:00, varies depending on local Royal Mail delivery office arrangements
International orders: Between 07:00 to 18:00, varies depending on your local delivery companies.

 Please call the number on your card to arrange a re-delivery. Alternatively, you can bring your ID to the local delivery depot stated on the card and collect it in person. If you are not sure, please discuss it in the first instance to the delivery company using the number given on the card.

10. What should I do if I think my parcel has been lost?

 During your registration for a new account, you will be asked to give your zip+4 code for an US address. A ZIP + 4 code uses the basic five-digit code plus four additional digits to identify a geographic segment within the five-digit delivery area, we require this information as this will speed up in process your parcel once it reaches US. If you are unsure of your Zip+4 code, please visit USPS site by clicking here.

 Your password can be retrieved by navigating to "My Account" section and click "Forgot Password? Click here" link.

3. I want to change some of my account details, what should I do?

 Please contact us via email and clearly stating which country you are coming from, we can create an account for you but you need to log in and change your passwords afterwards for security reasons.

 We are proud of our excellent customer services, our customers regularly leave positive feedbacks via Google, please see our customer reviews from the right hand navigation box named "customer reviews".

 All prices shown are in Great British Pound, which is our store base currency. However, we are working hard to introduce other currencies for the convenience of international customers in the near future.

 Please click here for further information.

3. How do I check the status of my order? / How do I know if my order has been successful?

 This is due to either the product is out of stock in which case it is made invisible to customers temporarily or we have decided no longer to sell it.

 After placing an order successfully, if you wish to amend / cancel / add extra information to your order, please contact us as soon as possible. Note that we are unable to fulfil your request after your order has already been posted.

 All items are subject to availability. During busy period or if a product is popular, your ordered item may be out of stock and there would be an unexpected delay in processing your order. In such case, we will contact you immediately. You may wish to replace it with a different item or we can give you a refund.

7. What payment methods you accept?

 This is only applicable to customers using Paypal, for further details please see here. Please note we will only despatch your order after cleared funds reaching us for eCheque payments, this may take as long as 7-9 working days after you made your payment in Paypal.

 If we have sent you a tracking number for your order, you should be able to see from your order comments via "Order History" once logged in, please copy and paste this number into Royal Mail parcel tracking site where tracking information can be displayed. Click here to input your tracking number.

10. I received an damaged parcel upon delivery, what should I do?

12. Some of my order is missing upon delivery, what should I do?

Refund & Returns

2. How long does it take to received a refund from you?

Promotions & Rewards

1. Do you offer promotional code?

Any Other Questions

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